Taiwanese Pineapple Cake - Three Cakes Per Order

• Ingredients: Fresh pineapple, butter, flour, sugar, egg yolk, milk powder

• Flavor Profile: Buttery and crumbly pastry with a sweet and tangy pineapple filling made from real fruit

• Texture: Crisp yet tender shortcrust exterior with a smooth, rich pineapple jam center

• Size: Each cake is approximately 3.5cm/30grams

• Storage: Store in a cool, dry place. Best consumed within a week for optimal freshness. Can be refrigerated for longer shelf life.

• Packaging: Individually wrapped for freshness and beautifully packed in a plastic bag and gift box.

• Allergen Information: Contains eggs, dairy, and gluten. May contain traces of nuts due to shared production facilities

At Claudia Pastry, we take pride in crafting high-quality treats with the freshest ingredients. Due to the perishable nature of our products, we are unable to accept returns. However, if you are not completely satisfied with your order, please review our refund policy below.

Refund Eligibility:

We offer refunds or replacements under the following circumstances:

• Damaged or Incorrect Items – If your order arrives damaged or if you receive the wrong item, please contact us within 24 hours of delivery with photos of the issue.

• Quality Concerns – If you believe your product does not meet our quality standards, please reach out within 48 hours of receiving your order. We may request details and photos to better understand the issue.

How to Request a Refund or Replacement:

• Email us at [your email] with your order number, a description of the issue, and supporting photos.

• Our team will review your request and respond within 2 business days.

• If approved, a refund will be issued to your original payment method or we will send a replacement at no extra cost.

Non-Refundable Situations:

• Change of mind or personal taste preferences

• Delayed shipments due to carrier issues (once the package is shipped, we are not responsible for transit delays)

• Failure to follow proper storage instructions

We appreciate your understanding and support! If you have any questions, feel free to contact us.

At Claudia Pastry, we take great care in packaging our products to ensure they arrive fresh and in perfect condition. Below are the details regarding our shipping process:

Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment confirmation.

• For large or custom orders, additional processing time may be required.

Shipping Methods & Rates:

• We offer standard and express shipping options at checkout.

• Shipping rates are calculated based on order weight, destination, and selected shipping method.

Estimated Delivery Time:

• Standard Shipping: [X] business days

• Express Shipping: [X] business days

• Delivery times may vary based on location, weather conditions, or carrier delays.

Shipping Areas:

• We currently ship within [your shipping regions—e.g., the U.S. only, select states, or international].

• Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.

Warm Weather Shipping:

• During warmer months, we take extra precautions to prevent melting. This may include insulated packaging and ice packs for chocolate-covered items.

• We recommend choosing express shipping in hot weather to maintain quality.

Lost or Delayed Packages:

• Once an order has shipped, we are not responsible for delays caused by the carrier.

• If your package is lost, please contact us, and we will assist you in filing a claim with the carrier.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email.

We appreciate your support and look forward to delivering delicious treats to your doorstep! If you have any questions, feel free to contact us.